Help + FAQ's

Yes! IMUNI is available in over 600+ stores across Australia. To find your local, please visit our Stockists page.

Same Day Shipping: Your order will be shipped the same business day if placed before midday (AEDT).

We ship to most countries worldwide.

We aim to have items delivered to you as follows: Estimated delivery times (business days).

Australian Shipping - via Australia Post

Free Standard Australian Shipping for orders over AUD $60.
Free Express Australian Shipping for orders over AUD $99 (Limited Time only)
Standard: (2-8 Business Days) AUD $9.95
Express: (1-4 Business Days) AUD $12.95

New Zealand Shipping

Free Standard International Shipping for orders over AUD $60.
Standard: (7-14 Business Days) Calculated at Checkout.

United States Shipping
(IMUNI Immune Defence only. All other products shipped from Melbourne, Australia)

UPS SurePost: (1-4 Days) Calculated at Checkout.

International Shipping

Free Standard International Shipping for orders over AUD $250
Standard Shipping: (6-15 Business Days) Calculated at Checkout

Exact shipping and delivery charges are determined by your location and the package weight. Please use the shipping calculator at checkout for your specific shipment costs. Please note: each country may impose its own taxes or duties once the product is to be collected by the purchaser.

For more information on shipping please read our shipping policy.

We accept the following payment methods:

๏  Shop Pay
๏  VISA
๏  MasterCard
๏  AMEX
๏  PayPal
๏  Apple Pay
๏  Google Pay

Buy Now, Pay Later

Please note. Not available for IMUNI Subscriptions 'Subscribe & Save 15%'.

Spread eligible purchases over multiple interest-free instalments with our payment providers. To learn more, click on any of the providers below:

๏  Afterpay
๏  Zip
๏  Klarna
๏  PayPal Pay in 4

We would love to learn more about your business. Please Contact Us

All of our products are contained in glass bottles and jars. In our journey for sustainability we've found it is beneficial to store our health supplements in glass rather than plastic. Glass is a material that will protect your product from moisture and can be recycled forever with no loss in quality or purity.

Our product packaging is recyclable and for our printed postcards we choose ecoStar. ecoStar is an environmentally responsible paper made Carbon Neutral and the fibre source is FSC (CoC) Recycled certified. ecoStar is manufactured from 100% post consumer recycled paper in a process chlorine free environment under the ISO 14001 environmental management system.

The included measuring scoop found in our IMUNI Magnesium Citrate is made from fully recyclable, pharmaceutical-grade material.

As a proud 1% For The Planet member, we contribute directly to environmental organisations dedicated to preserving and restoring our planet. Businesses that join 1% for the Planet commit to giving 1% of gross sales each year to their approved nonprofit partners through a variety of support.

Enter the discount code at the Checkout page and select the Apply button.

IMUNI Gift Cards can be redeemed for a "One-time purchase" only. Not valid for IMUNI Subscriptions "Subscribe & Save (15% off)".

Enter the unique gift card code at the Checkout page and select the Apply button to redeem its value.

Visit our IMUNI Community loyal customer, affiliate, ambassador and influencer sign up page to learn more.

Please email support@imunihealth.com confirming your current email address and the new email address you would like your account changed to.

IMUNI Health is an Australian-owned company established in 2020 and based in Brisbane, Queensland. We are on a mission to develop a range of nutraceutical products that contain optimal ingredients at the right therapeutic doses and best of all, we help individuals to understand our products and the science behind their creation. We believe in helping patients and consumers to understand the science behind medicine and empowering individuals to make informed healthcare decisions based on factual health information.

We welcome new and existing customers to contact us by email hello@imunihealth.com. Our Head Office address is located at 909 Ann Street, Fortitude Valley QLD 4006.

Email hello@imunihealth.com

IMUNI+ Points

Simply shop to earn IMUNI+ Points for loyalty discounts, free shipping and more! Earn more IMUNI+ Points for different actions, and turn those IMUNI+ Points into awesome rewards! Earn 1x IMUNI+ Point per dollar spent at imunihealth.com

Referrals

Give your family and friends a reward and claim your own when they make a purchase. Using your unique referral link, they get a $10 off coupon and you get a $10 off coupon.

Learn more about IMUNI+ Rewards

In order to claim your Free Shipping, One-time purchase or IMUNI Subscription reward, you will need to be logged into your account on our store.

Login

Join IMUNI+ Rewards

Once you’ve logged in, you can navigate to the IMUNI+ Rewards program launcher and click Ways to redeem.

The coupon’s will be listed as one of the rewards on offer in the program. If you have enough points, you can use it by clicking the Redeem button.

As soon as you click Redeem, a coupon code will show up in the IMUNI+ Rewards panel. You can then either copy the code to use immediately, or access it in the follow-up email sent automatically through IMUNI+ Rewards.

Learn more about IMUNI+ Rewards

• The IMUNI+ Rewards program is limited to one (1) account per customer. Customers must be signed up to a IMUNI account on imunihealth.com to be eligible to collect rewards.
• IMUNI+ Rewards points can be earned and redeemed on all eligible 'One-time purchase' orders made on imunihealth.com.
• IMUNI+ Rewards points can be earned and redeemed on all eligible 'IMUNI Subscriptions' orders made on imunihealth.com
• IMUNI+ Rewards points will start to expire 6 months (180 days) from 8 Feb 2023. After this date, all unredeemed points will expire on a rolling basis for customers who have not engaged in points activity for 6 months (180 days) or more.
• If you cancel and/or refund a purchase, any points collected with that purchase will be removed from your IMUNI+ Rewards account.

Learn more about IMUNI+ Rewards

IMUNI Subscriptions are a convenient way to have your favourite health products delivered to your door automatically.

๏ Subscribe & Save and get 15% off your order
๏ Vitamins delivered every 30, 60 or 90 days. You decide.
๏ Skip, swap, delay or cancel anytime.
๏ Earn + Redeem IMUNI+ Rewards Points.

Products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.

When purchasing vitamins on the product page, select the ‘Subscribe & Save’ button to save 15%!

Choose to receive your vitamins every 30 days, 60 days or 90 days, and we will ship whenever you've selected!

You can create an account and manage your subscription via the dedicated customer portal.

Visit our Subscription page for more info!

Once you've placed your IMUNI product subscription order you can log in and access your customer portal;

1. Click Login on the Subscribe menu

2. Enter your email address associated with your subscription (the same email address used at checkout) and select the button "Send login code" (sends email).

3. Enter the verification code

You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email. 

Please email support@imunihealth.com confirming your current email address and the new email address you would like your account changed to.

To update payment information:

Login to the customer portal.

Click the Payment Methods tab.

Expand the payment method to be adjusted.

Click edit.

Click Update on the slider.

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

Update shipping address for a specific subscription

You can update the shipping address for a specific subscription:

1. Login to your customer portal.

2. Click on Subscription

3. Click Manage Subscription on the subscription you want to update

4. Scroll down to Shipping Address.

5. Click the arrow to expand

6. Select one of the other shipping addresses.

Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Update an existing shipping address

You can update existing shipping addresses from the Shipping tab:

1. Login to your customer portal.

2. Click on Shipping. This will display all shipping addresses on your customer account.

Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.

Log in to your customer portal to skip a delivery.

1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.

2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

Login to your customer portal to adjust the order date:

1. Click Subscriptions and then click on Manage Subscription.

2. You will be taken to a page where you can edit the next order date for your subscription.

3. Click the arrow to expand

4. Once you select the new charge date you can click on the Update next shipment date.

Login to your customer portal to adjust the order date:

1. Click Subscriptions and then click on Manage Subscription.

2. You will be taken to a page where you can edit the delivery schedule for your subscription.

3. Click the arrow to expand

4. Once you select the new delivery schedule you can click on Update.

Login to your customer portal to adjust the quantity or swap products:

1. Click Subscriptions and then click on Manage Subscription.

2. You will be taken to a page where you can edit the Product for your subscription.

3. Click the arrow to expand

4. Once you select the new quantity or swapped product you can click on Update.

One-time products can be added to your subscription order. Login to your customer portal to add products:

1. Click the Subscriptions tab and select Manage Subscription next to the subscription you want to add a product to.

2. Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment.

You can also add one-time products using the Add a Product button on the Subscriptions tab.

To manage or delete a one-time product:

1. Click the Delivery schedule tab.

2. Select Manage add-on.

To add a discount code to your subscription:

1. Login to your customer portal.

2. Click Manage Subscription on the Subscription you’d like to discount.

3. Click Add discount.

4. Enter the code and select Add discount.

Note: IMUNI+ Rewards coupons will only apply to a customer's next order and do not carry over if the full balance isn't used.
Example: if a customer has a $50 coupon and applies it to a $25 subscription, the remaining $25 will not carry over to their next order. Instead, the customer would forfeit the remaining value of the reward.

In order to cancel your subscription, you will first need to log in to your account.

1. Login to your customer portal.

2. Click Subscriptions and Edit.

3. Scroll down to the bottom of the page and click on the Cancel Subscription. If required provide a cancellation reason and confirm the cancellation by clicking Proceed.

IMUNI is proudly Australian made and owned and our head office is located in Brisbane, QLD.

Like many proudly Australian Made and Owned products, we manufacture in Australia from both locally and internationally sourced raw materials to ensure we can source the best ingredients possible and add value to evidence-based nutraceutical products available in Australia. We manufacture in TGA-approved Australian facilities to Australian standards and all of our products are thoroughly tested for purity and quality.

Yes! IMUNI products can be taken together, but it is important not to exceed the maximum recommended doses of some ingredients. When it comes to supplements, you should always read the warnings on the label prior to use. 40mg of elemental zinc is equivalent to the upper level of intake (UL) as defined by the National Health and Medical Research Council (NHMRC). Higher amounts  taken for long periods can increase the risk of experiencing adverse effects such as nausea and may contribute to copper and iron deficiencies. Some Australian supplements may contain zinc in doses of up to 50mg elemental zinc as this is highest dose of zinc permissible for sale in Australian supplements. Additionally, 1000IU of vitamin D is the highest amount of vitamin D permitted to be advertised for general use under Australian regulations. Some individuals may require higher doses of vitamin D in certain circumstances and should only do so under medical supervision. If you are planning on taking multiple products including vitamin D or zinc, such as IMUNI Vegan Complete, IMUNI Vital D3 or IMUNI Immune Defence, we recommend consulting your GP or health practitioner first to see if this is right for you.

Ingredients and/or doses contained in our products may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using our products, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so. 

The answer is yes, but check with your doctor about any potential interactions. You can also have a read of the Fact Sheet on our products page to learn more about side effects and drug interactions.

Despite many people making a conscious effort to maintain a healthy diet, we know that many people are still not meeting the recommended dietary requirements for many vitamins and minerals.

If you’d like to see further evidence feel free to reach out. We’d be happy to point you to more information.

Safety is our number one concern. Our products are formulated with optimal doses while cross-referencing established safety data for all ingredients. It is important to be aware that side effects are always possible, because each individual reacts differently to ingested supplements. To assist anyone concerned about safety, we have established comprehensive fact sheets for all of our specialised products to provide more information on precautions, potential side effects and drug interactions. To find our fact sheets, simply type in ‘fact sheet’ into the search function of our website.

No, vegan simply means the product is free from any products sourced from animals.

Human and Supplement Testing Australia (HASTA) is Australia's first commercial product testing organisation for WADA banned substances, and operates Australia’s only Certification scheme for Sport Supplements.

Certifying a product involves not just testing, but verification of the manufacturing quality controls that are in place. If a product has the "HASTA Certified" seal on pack, it means that every batch has been tested for over 250 WADA prohibited substances.

No product testing can ever guarantee that a batch is completely free from contamination, as prohibited substances can be present at very low levels, and not distributed evenly through a batch, however, purchasing a HASTA certified product significantly reduces the risk.

The following products are HASTA Certified:

• IMUNI Immune Defence (ND)

The following products have been batch tested:

• IMUNI Magnesium Citrate (ND)
• IMUNI Vital D3 (ND)
• IMUNI Vegan Complete (ND)
• IMUNI Specialised Probiotics+ (ND)
• IMUNI Sleep + Mind Balance (ND#)

Analysis Requested

HASTA supplement screening test for WADA prohibited substances. Test Method: Method MS123

(ND) - no prohibited substance detected as per method MS12

(ND#) - Samples not analysable/not fully analysable

For more information on HASTA Certified and Batch Testing, please visit hasta.org.au

The recommended daily dose of IMUNI Immune Defence (two capsules) contains:

๏  1000IU Vitamin D3
๏  40mg Zinc
๏  500mg Quercetin
๏  500mg Vitamin C

1000IU of vitamin D is the highest amount of vitamin D permitted for use in health supplements under Australian regulations. Your health professional might recommend higher doses in certain circumstances.

If you intend to take more than 2 capsules per day, we recommend discussing this with your healthcare professional first.

It may take several weeks for some people to replenish healthy levels of vitamin D and zinc, especially if levels are low to begin with. This is why we recommend taking IMUNI Immune Defence on a regular daily basis to replenish vital nutrients for optimal immune system health.

IMUNI Immune Defence contains a plant source vitamin D3 called Vitashine. Vitashine™ is the world's only Vegan Society & Vegetarian Society registered 100% plant-source Vitamin D3 ingredient. Learn more about our vegan vitamin D3 ingredient here.

The half-life of Quercetin in the body has been reported as highly variable, ranging anywhere from 11 to 28 hours. This means that after a single dose, it could take as little as 11 hours to eliminate half this dose from the body. To ensure that you have sufficient amounts of Quercetin in your body around the clock, we recommend you take one capsule of IMUNI Immune Defence with breakfast and one capsule with dinner.

Taking into account safety considerations and scientific literature reporting a therapeutic daily dose of 500mg, this is the recommended daily dose of Quercetin in IMUNI Immune Defence which we recommend to be taken in separate doses of 250mg twice a day – that is, one capsule of IMUNI Immune Defence with breakfast and one capsule with dinner. Bioavailability of Quercetin may be enhanced when taken with vitamin C and absorption may be improved by taking Quercetin with food given that Quercetin is soluble in fat.

Yes, IMUNI Immune Defence is HASTA Certified.

Human and Supplement Testing Australia (HASTA) is Australia's first commercial product testing organisation for WADA banned substances, and operates Australia’s only Certification scheme for Sport Supplements.

Certifying a product involves not just testing, but verification of the manufacturing quality controls that are in place. If a product has the "HASTA Certified" seal on pack, it means that every batch has been tested for over 250 WADA prohibited substances.

No product testing can ever guarantee that a batch is completely free from contamination, as prohibited substances can be present at very low levels, and not distributed evenly through a batch, however, purchasing a HASTA certified product significantly reduces the risk.

The following products are HASTA Certified:

• IMUNI Immune Defence (ND)

The following products have been batch tested:

• IMUNI Magnesium Citrate (ND)
• IMUNI Vital D3 (ND)
• IMUNI Vegan Complete (ND)
• IMUNI Specialised Probiotics+ (ND)
• IMUNI Sleep + Mind Balance (ND#)

Analysis Requested

HASTA supplement screening test for WADA prohibited substances. Test Method: Method MS123

(ND) - no prohibited substance detected as per method MS12

(ND#) - Samples not analysable/not fully analysable

For more information on HASTA Certified and Batch Testing, please visit hasta.org.au

Unfortunately, ingredients and/or doses contained in this product may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using this product, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so.

Children over 12 years of age: Take one (1) capsule per day.

IMUNI Vital D3 contains 8ml (266 drops) inside a 15ml size glass dropper bottle which appears as half full. This is the correct amount as described on the label.

As there is so much info we need to fit on the label, we couldn't use a smaller size bottle. As our team nutritionist Rach says, "It’s a small but mighty formula".

Yes, IMUNI Vital D3 contains the trademark ingredient, Vitamin D3V® which is 100% plant-source Vitamin D3.

D3V™ is a high quality 100% vegan-friendly, plant-sourced form of Vitamin D3 that is biologically identical to colecalciferol (vitamin D3) obtained from other sources. However, unlike most forms of vitamin D3 commonly obtained from Lanolin (which is sourced from sheep's wool), D3V™ is sourced from an eco-sustainable, non-GMO form of algae and is therefore not reliant on animal farming.

All ingredients are vegetarian and vegan friendly. This product does not contain animal products, dairy, lactose, gluten, nuts or genetically modified ingredients (GMO-free).

The IMUNI team has been reviewing evidence for vitamin D and K2 very closely.

At this point in time evidence suggests the following:

- K2 might help combat high calcium levels when taken with high doses of vitamin D - K2 does not assist to boost blood levels of vitamin D

- K2 might help activate osteocalcin which may assist calcium uptake into bones

- K2 assists to activate blood clotting, not to prevent it or to thin the blood

- K2 has no proven benefit for immune health at this point in time

There is a great article published on healthline explaining K2 if you’d like to learn more:

https://www.healthline.com/nutrition/vitamin-k1-vs-k2

The primary reason for promoting use of K2 is due to preliminary research suggesting it may help combat the effects of high calcium and reduce risk of blood vessel calcification, which is a theoretical risk when taking very high amounts of vitamin D. Currently there is no strong evidence that ‘moderate’ amounts of vitamin D is harmful without an adequate intake of K2 or ‘vitamin K’. There is also no evidence to suggest that the dose of vitamin D contained in IMUNI Immune Defence is harmful in the absence of K2. This is because vitamin D at 1000IU per day is not associated with excessively high vitamin D levels, high blood calcium or atherosclerosis.

To use IMUNI Vital D3, simply take one measured drop per day, or as directed by your healthcare professional. Each measured drop contains 30 microgram of Colecalciferol D3V®, which is equivalent to 1000IU of Vitamin D3. You can add the measured drop to food or drink, or take it directly on your tongue.

The IMUNI Vital D3 is contained a German engineered vertical dropper bottle that provides 1000 IU of vitamin d3 per drop. Invert the bottle 180 degrees to dispense individual drops. One precise drop will come out after a couple of seconds and then quickly rotate to the upright position.

Unfortunately, ingredients and/or doses contained in this product may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using this product, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so.

Not recommended for children under 2 years of age.

No! Anyone can consume IMUNI Vegan Complete. Whilst it was created to help fill the nutritional gaps in a plant-based diet, each dose has been optimally formulated with nutrients that are beneficial to all diets. IMUNI Vegan complete contains vitamin B12, iron (with vitamin C for improved absorption), zinc, iodine, vitamin D as well as selenium, chromium, coenzyme Q10 and a suite of B vitamins to support the following aspects of health and wellbeing:

• Energy production
• Metabolic rate
• Healthy growth and development
• Hair growth
• Nail strength and thickness
• Support skin health and integrity
• Healthy teeth and bones
• Calcium absorption
• Thyroid hormone production
• Carbohydrate metabolism
• Muscle function
• Nervous system health
• Productive system health
• Cardiovascular health
• Brain and central nervous system development
• Female productive system health
• Maintain healthy menstrual cycles
• Immune system function

Thank you for your inquiry regarding our new IMUNI Vegan Complete product. In regards to your question about the Iron and Zinc, absorption is dose-dependent, meaning that higher doses are likely to result in competitive inhibition for absorption, but lower and moderate doses are less likely to result in competitive absorption. The vitamin C is intended to improve the absorption of iron. People taking high dose iron supplements should take these supplements at a different time of the day to avoid any issues relating to competitive absorption.

Unfortunately, ingredients and/or doses contained in this product may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using this product, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so. 

Adults and children over 12 years of age, take 1 capsule daily with food.

We have created all of our products to be flavourless, however IMUNI Sleep + Mind Balance does have a calming lavender scent so you may receive a slight lavender taste if you were to open the components of the capsule into something else. So we do recommend swallowing this capsule whole.

The trademarked ingredient that we have in this product, Safr’Inside™ (Crocus sativus (Saffron)) has been studied extensively for sleep and has been shown to improve sleep quality, sleep latency and sleep duration. If you would like to read more on the science behind IMUNI Sleep + Mind Balance, please check out The Science page.

We do recommend you speak to your GP if you are currently taking medication/s for diabetes, high blood pressure, thyroid disorders, or sedative medications or if you have previously experienced anaphylaxis to any medication or supplement.

Please download our IMUNI Fact Sheet to read further information surrounding interactions and contraindications.

Unfortunately, ingredients and/or doses contained in this product may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using this product, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so.

Adults and children over 12 years of age, take 1 capsule twice daily with food or as recommended by your healthcare professional.

No! Our IMUNI Magnesium Citrate is completely flavourless!

There are no excipients in our IMUNI Magnesium Citrate, it is 100% pure magnesium Citrate powder.

Unfortunately, ingredients and/or doses contained in this product may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using this product, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so.

Recommended for adults and children over 12 years of age.

Before this product is opened you can keep it outside of the fridge, away from direct sunlight and heat, stored below 25°C. IMUNI Probiotics are shelf-stable, however we recommend refrigerating after opening.

This purpose-built formula was created with both immune health and gut health front of mind. Suitable for both adults and children over the age of two, IMUNI Specialised Probiotics+ delivers friendly gut flora to support digestive and immune system function. It contains a full suite of evidence-based probiotics and lemon balm designed to support the immune system to fight illness; reduce occurrence of symptoms of upper respiratory tract infections in healthy individuals; and it can even help relieve symptoms of medically diagnosed irritable bowel syndrome. A member of the mint family of plants, lemon balm has a long history of traditional use in Western herbal medicine to relieve symptoms of mild anxiety and stress, as well as digestive discomfort, indigestion, abdominal cramping, bloating and distension.

Unfortunately, ingredients and/or doses contained in this product may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using this product, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so.

Not recommended for use in children under 2 years of age.