Help + FAQ's

Hello, how can we help? This page provides help with the most common questions.

Frequently asked questions

Shipping details

Your order will be despatched the same day if placed before midday (AEDT). We ship to most countries worldwide.

We endeavour to process orders within 1 full business day and aim to have items delivered to you as follows: Estimated delivery times (business days).

Australian Shipping

Standard: (2-8 Business Days) $9.95
Express: (1-4 Business Days) $12.95
Free Standard Australian Shipping for orders over $60.

New Zealand Shipping

Standard: (7-14 Business Days) Calculated at Checkout.
Free Standard International Shipping for orders over $60.

International Shipping

Standard Shipping: (6-15 Business Days) Calculated at Checkout
Free Standard International Shipping for orders over $250

For more information on shipping please read our shipping policy.

Payment options

We accept the following payment methods:

๏  Shopify Pay
๏  VISA
๏  MasterCard
๏  AMEX
๏  PayPal
๏  Apple Pay
๏  Google Pay

Buy Now, Pay Later:

๏  Afterpay
๏  Zip
๏  Klarna
๏  PayPal Pay in 4

How do I become a stockist / wholesaler / distributor?

We would love to learn more about your business. Please Contact Us

Recyclable + Sustainable

All of our products are contained in glass bottles and jars. In our journey for sustainability we've found it is beneficial to store our health supplements in glass rather than plastic. Glass is a material that will protect your product from moisture and can be recycled forever with no loss in quality or purity.

Our product packaging is recyclable and for our printed postcards we choose ecoStar. ecoStar is an environmentally responsible paper made Carbon Neutral and the fibre source is FSC (CoC) Recycled certified. ecoStar is manufactured from 100% post consumer recycled paper in a process chlorine free environment under the ISO 14001 environmental management system.

The included measuring scoop found in our IMUNI Magnesium is made from fully recyclable, pharmaceutical-grade material.

As a proud 1% For The Planet member, we contribute directly to environmental organisations dedicated to preserving and restoring our planet. Businesses that join 1% for the Planet commit to giving 1% of gross sales each year to their approved nonprofit partners through a variety of support.

IMUNI+ Rewards

Simply shop and share to earn IMUNI+ Points for loyalty discounts, free shipping and more! Refer your friends + family. Give $10, Get $10.

The IMUNI+ Rewards programme is limited to one (1) account per customer. Customers must be signed up to a IMUNI account on imunihealth.com to be eligible to collect rewards. IMUNI+ Rewards points can be earned and redeemed on all eligible 'One-time purchase' orders made on imunihealth.com. IMUNI+ Rewards points can be earned on all eligible 'IMUNI Subscriptions' and 'Subscribe & Save 15% off' orders, however the Points can only be redeemed on 'One-time purchase' orders. IMUNI+ Rewards points are not subject to expiry. If you cancel and/or refund a purchase, any points collected with that purchase will be removed from your IMUNI+ Rewards account.

Learn more about IMUNI+ Rewards

How do I use my discount code?

Discount codes can be used for a "One-time purchase" only. Not valid for IMUNI Subscriptions "Subscribe & Save (15% off)".

Enter the discount code at the Checkout page and select the Apply button.

Customers have a choice of one of the below promotions and discount codes cannot be stacked / used in conjunction with any other offer:

๏  Subscribe & Save 15% (applies to signing up for a subscription-based recurring purchase). This offer is automatically applied at Checkout.
๏  IMUNI+ Rewards redemption of IMUNI+ points (for one-time purchases only)

How do I redeem my IMUNI Gift Card?

IMUNI Gift Cards can be redeemed for a "One-time purchase" only. Not valid for IMUNI Subscriptions "Subscribe & Save (15% off)".

Enter the unique gift card code at the Checkout page and select the Apply button to redeem its value.

How do I become an IMUNI Affiliate / Ambassador / Influencer?

Visit our IMUNI Community loyal customer, affiliate, ambassador and influencer sign up page to learn more.

Where is IMUNI located?

IMUNI Health is an Australian-owned company established in 2020 and based in Brisbane, Queensland. We are on a mission to develop a range of nutraceutical products that contain optimal ingredients at the right therapeutic doses and best of all, we help individuals to understand our products and the science behind their creation. We believe in helping patients and consumers to understand the science behind medicine and empowering individuals to make informed healthcare decisions based on factual health information.

We welcome new and existing customers to contact us by phone at 1300-0-IMUNI (1300 046 864) or email hello@imunihealth.com. Our Head Office address is located at E2/5 Grevillea Place, Brisbane Airport QLD 4008.

How do I contact IMUNI Pty Ltd?

Please Email hello@imunihealth.com or Call 1300-0-IMUNI

Subscriptions

What are Subscriptions (Subscribe & Save)?

IMUNI Subscriptions are a convenient way to have your favourite health products delivered to your door every month (or two).

๏ Subscribe & Save and get 15% off your order
๏ Vitamins delivered every 30 or 60 days. You decide.
๏ Skip, swap, delay or cancel anytime.

Products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.

To manage your subscription, simply log into your account after your first purchase. Set and forget it, skip a month, swap products, change frequency or cancel at any time. You're in control.

How do I Subscribe to your products?

When purchasing vitamins on the product page, select the ‘Subscribe & Save’ option to save 15%! Choose to receive your vitamins every 30 days or 60 days, and we will ship whenever you've selected! You can create an account and manage your subscription as you like!

Visit our Subscription page for more info!

How do I Manage my IMUNI Subscription?

With IMUNI Subscriptions, you can skip, swap or delay your individual order or whole subscription.

Note. After placing your first subscription order, an email to activate your account will be sent to you. Until your account is activated, you won't be able to edit or update your subscription.

Simply create an account with the email you used to purchase your vitamins! You can then Skip, Swap, Delay or Cancel at any time. If you already have an account you can Login here.

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

Here you can view your active subscriptions, the quantity, the charge amount and the next shipment date. If you would like to edit your subscription, select the “EDIT” button.

Change Next Charge / Shipment Date

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the "NEXT CHARGE DATE" button

6. Select a date you would like your next order to be charge and despatched.

7. Select the “UPDATE NEXT SHIPMENT DATE” button

If you would like to order immediately, please select the “ORDER NOW” button.

Change Delivery Schedule

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the “DELIVERY SCHEDULE” button

6. Select either “30 Days” or “60 Days” option

7. Select the “UPDATE” button

Update Subscription Delivery Schedule

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select “DELIVERY SCHEDULE” from the subscription portal main menu

4. Select the "EDIT" or “SKIP” button depending on your preference

Change Quantity of product/s

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the “PRODUCT” button

6. Change Quantity to desired amount

7. Select the “UPDATE” button

Skip Next Order / Shipment

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the “SKIP SHIPMENT” button and follow the instructions

Change shipping / billing address

Change shipping address

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the Name and Address button and edit the details

6. Select the “UPDATE SHIPPING ADDRESS” button

Alternatively, you can select “SHIPPING ADDRESS” from the subscription portal main menu.

Change billing address

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the Billing Address button and edit the details

6. Select the “UPDATE” button

Alternatively, you can select “BILLING INFORMATION” from the subscription portal main menu.

Update your billing / payment details

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the “CARD ON FILE” button and edit the details

6. Select the “UPDATE CARD” button

Alternatively, you can select “BILLING INFORMATION” from the subscription portal main menu.

Add a new product to your next package only or add a subscription!

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select from the products listed and choose either “Add one-time” or “Add subscription” depending on your preference

How do I Cancel my IMUNI Subscription

1. Log into your account by selecting "Login" on the website main menu - Direct link: https://imunihealth.com/account/login

2. Select "Manage Subscriptions" - Direct link: https://imunihealth.com/tools/recurring/login

3. Select "SUBSCRIPTIONS" from the subscription portal main menu

4. Select the "EDIT" button on your active subscription

5. Select the "CANCEL SUBSCRIPTION" link

6. Select a reason for cancelling your subscription and then select the "PROCEED" button

Vitamins & Supplements

Are IMUNI products Australian Made and Owned?

IMUNI is proudly Australian made and owned and our head office is located in Brisbane, QLD.

Like many proudly Australian Made and Owned products, we manufacture in Australia from both locally and internationally sourced raw materials to ensure we can source the best ingredients possible and add value to evidence-based nutraceutical products available in Australia. We manufacture in TGA-approved Australian facilities to Australian standards and all of our products are thoroughly tested for purity and quality.

Can children take your products?

The ingredients and/or doses contained in our products may not be safe for use in children under the age of 12. If you intend to use this product for children, it is important to consult your doctor or appropriately qualified health professional prior to doing so.

Can I take your products if I am Pregnant / Breastfeeding?

Ingredients and/or doses contained in our products may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using our products, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so. 

Can I use your products if I’m taking other medications?

The answer is yes, but check with your doctor about any potential interactions. You can also have a read of the Fact Sheet on our products page to learn more about side effects and drug interactions.

I get enough vitamins and minerals in my diet

Despite many people making a conscious effort to maintain a healthy diet, we know that many people are still not meeting the recommended dietary requirements for many vitamins and minerals.

The Science + Ingredients

If you’d like to see further evidence feel free to reach out. We’d be happy to point you to more information.

I am interested in the science and evidence

If you’d like to learn more about the evidence behind our ingredients, check out the science page on our website for fact-based and open source scientific literature detailing the benefits of our ingredients:

The Science + Ingredients

If you’d like to see further evidence feel free to reach out. We’d be happy to point you to more information. 

Are your products safe?

Safety is our number one concern. Our products are formulated with optimal doses while cross-referencing established safety data for all ingredients. It is important to be aware that side effects are always possible, because each individual reacts differently to ingested supplements. To assist anyone concerned about safety, we have established comprehensive fact sheets for all of our specialised products to provide more information on precautions, potential side effects and drug interactions. To find our fact sheets, simply type in ‘fact sheet’ into the search function of our website.

Does Vegan mean synthetic? Because organic means natural

No, vegan simply means the product is free from any products sourced from animals.

Are your products HASTA Certified & Batch Tested?

Human and Supplement Testing Australia (HASTA) is Australia's first commercial product testing organisation for WADA banned substances, and operates Australia’s only Certification scheme for Sport Supplements.

Certifying a product involves not just testing, but verification of the manufacturing quality controls that are in place. If a product has the "HASTA Certified" seal on pack, it means that every batch has been tested for over 250 WADA prohibited substances.

No product testing can ever guarantee that a batch is completely free from contamination, as prohibited substances can be present at very low levels, and not distributed evenly through a batch, however, purchasing a HASTA certified product significantly reduces the risk.

The following products are HASTA Certified:

(ND) IMUNI Immune Defence

The following products have been batch tested:

(ND) IMUNI Magnesium Citrate

(ND) IMUNI Vital D3

(ND) IMUNI Vegan Complete

(ND) IMUNI Specialised Probiotics+

(ND#) IMUNI Sleep + Mind Balance

Analysis Requested

HASTA supplement screening test for WADA prohibited substances

Test Method: Method MS123

ND - no prohibited substance detected as per method MS12

ND# Samples not analysable/not fully analysable

For more information on HASTA Certified and Batch Testing, please visit hasta.org.au

IMUNI Immune Defence

IMUNI Immune Defence: Ingredients + Doses

The recommended daily dose of IMUNI Immune Defence (two capsules) contains:

๏  1000IU Vitamin D3
๏  40mg Zinc
๏  500mg Quercetin
๏  500mg Vitamin C

1000IU of vitamin D is the highest amount of vitamin D permitted for use in health supplements under Australian regulations. Your health professional might recommend higher doses in certain circumstances.

If you intend to take more than 2 capsules per day, we recommend discussing this with your doctor first.

IMUNI Immune Defence: How long should it take me to see results?

It may take several weeks for some people to replenish healthy levels of vitamin D and zinc, especially if levels are low to begin with. This is why we recommend taking IMUNI Immune Defence on a regular daily basis to replenish vital nutrients for optimal immune system health.

IMUNI Immune Defence: Is the Vitamin D3 real or synthetic?

IMUNI Immune Defence contains a plant source vitamin D3 called Vitashine. Vitashine™ is the world's only Vegan Society & Vegetarian Society registered 100% plant-source Vitamin D3 ingredient. Learn more about our vegan vitamin D3 ingredient here.

Why do I need to take IMUNI Immune Defence twice a day?

The half-life of Quercetin in the body has been reported as highly variable, ranging anywhere from 11 to 28 hours. This means that after a single dose, it could take as little as 11 hours to eliminate half this dose from the body. To ensure that you have sufficient amounts of Quercetin in your body around the clock, we recommend you take one capsule of IMUNI Immune Defence with breakfast and one capsule with dinner.

How much Quercetin should I take? Should I take it with food?

Taking into account safety considerations and scientific literature reporting a therapeutic daily dose of 500mg, this is the recommended daily dose of Quercetin in IMUNI Immune Defence which we recommend to be taken in separate doses of 250mg twice a day – that is, one capsule of IMUNI Immune Defence with breakfast and one capsule with dinner. Bioavailability of Quercetin may be enhanced when taken with vitamin C and absorption may be improved by taking Quercetin with food given that Quercetin is soluble in fat.

Is IMUNI Immune Defence HASTA Certified & Batch Tested?

Human and Supplement Testing Australia (HASTA) is Australia's first commercial product testing organisation for WADA banned substances, and operates Australia’s only Certification scheme for Sport Supplements.

Certifying a product involves not just testing, but verification of the manufacturing quality controls that are in place. If a product has the "HASTA Certified" seal on pack, it means that every batch has been tested for over 250 WADA prohibited substances.

No product testing can ever guarantee that a batch is completely free from contamination, as prohibited substances can be present at very low levels, and not distributed evenly through a batch, however, purchasing a HASTA certified product significantly reduces the risk.

The following products are HASTA Certified:

(ND) IMUNI Immune Defence

The following products have been batch tested:

(ND) IMUNI Magnesium Citrate

(ND) IMUNI Vital D3

(ND) IMUNI Vegan Complete

(ND) IMUNI Specialised Probiotics+

(ND#) IMUNI Sleep + Mind Balance

Analysis Requested

HASTA supplement screening test for WADA prohibited substances

Test Method: Method MS123

ND - no prohibited substance detected as per method MS12

ND# Samples not analysable/not fully analysable

For more information on HASTA Certified and Batch Testing, please visit hasta.org.au

IMUNI Vital D3

Why is IMUNI Vital D3 half full?

IMUNI Vital D3 contains 8ml (266 drops) inside a 15ml size glass dropper bottle which appears as half full. This is the correct amount as described on the label.

As there is so much info we need to fit on the label, we couldn't use a smaller size bottle. As Rach says, "It’s a small but mighty formula".

Is IMUNI Vital D3 vegan?

Yes, IMUNI Vital D3 contains the trademark ingredient, Vitamin D3V® which is 100% plant-source Vitamin D3.

D3V™ is a high quality 100% vegan-friendly, plant-sourced form of Vitamin D3 that is biologically identical to colecalciferol (vitamin D3) obtained from other sources. However, unlike most forms of vitamin D3 commonly obtained from Lanolin (which is sourced from sheep's wool), D3V™ is sourced from an eco-sustainable, non-GMO form of algae and is therefore not reliant on animal farming.

All ingredients are vegetarian and vegan friendly. This product does not contain animal products, dairy, lactose, gluten, nuts or genetically modified ingredients (GMO-free).