Shipping policy

RECOMMENDED SENDING DATES FOR CHRISTMAS 🎄

We're expecting another huge festive season! Because of this, it's important that you place your order early and by our recommended dates. That way, you'll have the the best chance of your order arriving in time for Christmas.

Recommended Domestic sending dates:

Parcel Post*: Monday 12 December
Express Post*: Monday 19 December
*Excludes WA and NT

To view cut-off dates for sending to and from WA and NT, as well as all overseas destinations, check our dedicated Christmas sending dates page. Find out more

SHIPPING 

Same Day Shipping: Your order will be shipped the same business day if placed before midday (AEDT).

Australian shipping is available via Australia Post.
International shipping is available via Australia Post and DHL.

All prices on our primary website imunihealth.com are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. If you are redirected to the local website for your country based on your IP address, prices are displayed in your local currency and will be charged in your local currency.

IMUNI Subscriptions (Subscribe & Save) recurring order pricing are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

An order confirmation will be sent to the nominated email address that you enter at checkout. Please email us if you require a tax invoice.

We ship to most countries worldwide.

We aim to have items delivered to you as follows: Estimated delivery times (business days).

Australian Shipping - via Australia Post

Free Standard Australian Shipping for orders over AUD $60.
Free Express Australian Shipping for orders over AUD $99 (Limited Time only)
Standard: (2-8 Business Days) AUD $9.95
Express: (1-4 Business Days) AUD $12.95

New Zealand Shipping

Free Standard International Shipping for orders over AUD $60.
Standard: (7-14 Business Days) Calculated at Checkout.

United States Shipping
(IMUNI Immune Defence only. All other products shipped from Melbourne, Australia)

UPS SurePost: (1-4 Days) Calculated at Checkout.

International Shipping

Free Standard International Shipping for orders over AUD $250
Standard Shipping: (6-15 Business Days) Calculated at Checkout.

Exact shipping and delivery charges are determined by your location and the package weight. Please use the shipping calculator at checkout for your specific shipment costs. Please note: each country may impose its own taxes or duties once the product is to be collected by the purchaser.

RETURNS

1. CHANGE OF MIND RETURNS

Unfortunately due to health regulations we cannot accept the return of any of our nutritional Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. OTHER RETURNS

Where required under Australian Consumer Law, IMUNI will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

  • The product is damaged, or
  • The product is faulty, and
  • You can present your online tax invoice or other adequate proof of purchase.

IMUNI may elect to return the product to the manufacturer to determine the nature of the problem.

IMUNI reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.

3. PROBLEMS WITH DELIVERY OR SHIPPING

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at support@imunihealth.com to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact us a support@imunihealth.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

We reserve the right to charge for return shipping in certain circumstances.

4. CHANGES TO THIS RETURNS POLICY

Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions, Terms of Service and Privacy Policy.