Help & FAQs
Answers, minus the jargon
Everything you need to know about our formula, your order, and the science behind it. Can't find it? We're one message away.
Frequently asked questions
The best place to purchase IMUNI is directly from our website. We also work with a select number of independent retailers and are continuing to expand our stockist network. If you're looking for a stockist near you, or would like to become one, please contact us, we'd love to hear from you.
You can find our shipping policy here.
We accept the following payment methods:
- Shop Pay
- VISA
- MasterCard
- AMEX
- PayPal
- Apple Pay
- Google Pay
Buy Now, Pay Later
Please note. Not available for IMUNI Subscriptions 'Subscribe & Save 15%'.
Spread eligible purchases over multiple interest-free instalments with our payment providers. To learn more, click on any of the providers below:
๏ Afterpay
๏ Zip
๏ Klarna
๏ PayPal Pay in 4
We would love to learn more about your business. Please Contact Us
All of our products are contained in glass bottles and jars. In our journey for sustainability we've found it is beneficial to store our health supplements in glass rather than plastic. Glass is a material that will protect your product from moisture and can be recycled forever with no loss in quality or purity.
Our product packaging is recyclable and for our printed postcards we choose ecoStar. ecoStar is an environmentally responsible paper made Carbon Neutral and the fibre source is FSC (CoC) Recycled certified. ecoStar is manufactured from 100% post consumer recycled paper in a process chlorine free environment under the ISO 14001 environmental management system.
The included measuring scoop found in our IMUNI Magnesium Citrate is made from fully recyclable, pharmaceutical-grade material.
As a proud 1% For The Planet member, we contribute directly to environmental organisations dedicated to preserving and restoring our planet. Businesses that join 1% for the Planet commit to giving 1% of gross sales each year to their approved nonprofit partners through a variety of support.
IMUNI Health is an Australian-owned company established in 2020 and based in Brisbane, Queensland. We are on a mission to develop a range of nutraceutical products that contain optimal ingredients at the right therapeutic doses and best of all, we help individuals to understand our products and the science behind their creation. We believe in helping patients and consumers to understand the science behind medicine and empowering individuals to make informed healthcare decisions based on factual health information.
We welcome new and existing customers to contact us by email hello@imunihealth.com.
Subscriptions
IMUNI Subscriptions are a convenient way to have your favourite health products delivered to your door automatically.
- Subscribe & Save and get 10% off your order
- Vitamins delivered every 30, 60 or 90 days. You decide.
- Skip, swap, delay or cancel anytime.
- Earn + Redeem IMUNI+ Rewards Points.
Products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.
When purchasing vitamins on the product page, select the ‘Subscribe & Save’ button to save 10%!
Choose to receive your vitamins every 30 days, 60 days or 90 days, and we will ship whenever you've selected!
You can create an account and manage your subscription via the dedicated customer portal.
Visit our Subscription page for more info!
Once you've placed your IMUNI product subscription order you can log in and access your customer portal;
- Click Login on the Subscribe menu
- Enter your email address associated with your subscription (the same email address used at checkout) and select the button "Send login code" (sends email).
- Enter the verification code
You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.
Please email hello@imunihealth.com confirming your current email address and the new email address you would like your account changed to.
To update payment information:
Login to the customer portal.
Click the Payment Methods tab.
Expand the payment method to be adjusted.
Click edit.
Click Update on the slider.
If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.
Update shipping address for a specific subscription
You can update the shipping address for a specific subscription:
1. Login to your customer portal.
2. Click on Subscription
3. Click Manage Subscription on the subscription you want to update
4. Scroll down to Shipping Address.
5. Click the arrow to expand
6. Select one of the other shipping addresses.
Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
Update an existing shipping address
You can update existing shipping addresses from the Shipping tab:
1. Login to your customer portal.
2. Click on Shipping. This will display all shipping addresses on your customer account.
Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.
Log in to your customer portal to skip a delivery.
1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.
Login to your customer portal to adjust the order date:
1. Click Subscriptions and then click on Manage Subscription.
2. You will be taken to a page where you can edit the next order date for your subscription.
3. Click the arrow to expand
4. Once you select the new charge date you can click on the Update next shipment date.
Login to your customer portal to adjust the order date:
1. Click Subscriptions and then click on Manage Subscription.
2. You will be taken to a page where you can edit the delivery schedule for your subscription.
3. Click the arrow to expand
4. Once you select the new delivery schedule you can click on Update.
One-time products can be added to your subscription order. Login to your customer portal to add products:
1. Click the Subscriptions tab and select Manage Subscription next to the subscription you want to add a product to.
2. Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment.
You can also add one-time products using the Add a Product button on the Subscriptions tab.
To manage or delete a one-time product:
1. Click the Delivery schedule tab.
2. Select Manage add-on.
Vitamins & Dietary Supplements
IMUNI is proudly Australian made and owned and our head office is located in Brisbane, QLD.
Like many proudly Australian Made and Owned products, we manufacture in Australia from both locally and internationally sourced raw materials to ensure we can source the best ingredients possible and add value to evidence-based nutraceutical products available in Australia. We manufacture in TGA-approved Australian facilities to Australian standards and all of our products are thoroughly tested for purity and quality.
Ingredients and/or doses contained in our products may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using our products, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so.
The answer is yes, but check with your doctor about any potential interactions. You can also have a read of the Fact Sheet on our products page to learn more about side effects and drug interactions.
Safety is our number one concern. Our products are formulated with optimal doses while cross-referencing established safety data for all ingredients. It is important to be aware that side effects are always possible, because each individual reacts differently to ingested supplements. To assist anyone concerned about safety, we have established comprehensive fact sheets for all of our specialised products to provide more information on precautions, potential side effects and drug interactions. To find our fact sheets, simply type in ‘fact sheet’ into the search function of our website.
IMUNI Immune Defence
The recommended daily dose of IMUNI Immune Defence (two capsules) contains:
๏ 1000IU Vitamin D3
๏ 40mg Zinc
๏ 500mg Quercetin
๏ 500mg Vitamin C
1000IU of vitamin D is the highest amount of vitamin D permitted for use in health supplements under Australian regulations. Your health professional might recommend higher doses in certain circumstances.
If you intend to take more than 2 capsules per day, we recommend discussing this with your healthcare professional first.
It may take several weeks for some people to replenish healthy levels of vitamin D and zinc, especially if levels are low to begin with. This is why we recommend taking IMUNI Immune Defence on a regular daily basis to replenish vital nutrients for optimal immune system health.
IMUNI Immune Defence contains a plant source vitamin D3 called Vitashine. Vitashine™ is the world's only Vegan Society & Vegetarian Society registered 100% plant-source Vitamin D3 ingredient. Learn more about our vegan vitamin D3 ingredient here.
The half-life of Quercetin in the body has been reported as highly variable, ranging anywhere from 11 to 28 hours. This means that after a single dose, it could take as little as 11 hours to eliminate half this dose from the body. To ensure that you have sufficient amounts of Quercetin in your body around the clock, we recommend you take one capsule of IMUNI Immune Defence with breakfast and one capsule with dinner.
Taking into account safety considerations and scientific literature reporting a therapeutic daily dose of 500mg, this is the recommended daily dose of Quercetin in IMUNI Immune Defence which we recommend to be taken in separate doses of 250mg twice a day – that is, one capsule of IMUNI Immune Defence with breakfast and one capsule with dinner. Bioavailability of Quercetin may be enhanced when taken with vitamin C and absorption may be improved by taking Quercetin with food given that Quercetin is soluble in fat.
Yes, IMUNI Immune Defence is HASTA Certified.
Human and Supplement Testing Australia (HASTA) is Australia's first commercial product testing organisation for WADA banned substances, and operates Australia’s only Certification scheme for Sport Supplements.
Certifying a product involves not just testing, but verification of the manufacturing quality controls that are in place. If a product has the "HASTA Certified" seal on pack, it means that every batch has been tested for over 250 WADA prohibited substances.
No product testing can ever guarantee that a batch is completely free from contamination, as prohibited substances can be present at very low levels, and not distributed evenly through a batch, however, purchasing a HASTA certified product significantly reduces the risk.
Unfortunately, ingredients and/or doses contained in this product may not be safe for use in pregnant or breastfeeding women. If you are pregnant or breastfeeding and interested in using this product, we recommend that you consult your doctor, midwife, obstetrician or appropriate qualified health professional prior to doing so.
Children over 12 years of age: Take one (1) capsule per day.
